Technology Driven & Customer Focussed

    Established in 1993, the Chris Lewis Group is South East England's first choice for fire, security and smart home installation. Our customers are at the heart of everything we do, and our teams are passionate about looking after every single one of their needs. 

    We expect every Chris Lewis Group newcomer to share our pride in excellent customer service. When joining the company, you'll undergo thorough training to give you a deeper understanding of our expectations when handling customer relations and enquiries.

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    Our History

    A timeline of events

    The year it all began. Chris Lewis Group was founded as Chris Lewis Security Services in 1993. This same year saw us hire our first engineer, join the ECA, and design a 31-day video management system with a support contract, which was sold to Oxford Security Services.

    Within a year, we had 100 clients, dedicated on-call engineers, and 24-hour service. In this same year we built our first website and developed the Chris Lewis Video Management System.

    At the 5-year mark, with home CCTV systems being installed and a major investment in Yellow Pages adverts, we received the Investors in People Award. Over the years we have also received NACOSS Approval in 1997 and introduced a company staff life insurance policy benefit in the same year, which is still in place today!

    Over the last couple of years, we had grown quickly, reaching 10 employees. This enabled us to successfully take over the contract of Oxford University’s CCTV system, sparking the beginning of a strong business relationship that is still intact to this day. In 1999, we were awarded the NSI Gold achievement and were appointed to the Electrical Association Security Steering Group. To mark the beginning of a new millennium, and to accommodate our quickly growing team, we moved office into a converted house and started an Apprentice Program, encouraging young, enthusiastic learners into the business.

    By our 10-year anniversary, Chris Lewis had achieved a business growth of 20%, moving offices to Cowley Unit 3 in the same year. Over the last few years, we had introduced the first ever mobile call dockets in 2001, an idea commissioned by us personally, and we also welcomed a new IT Director, Justin Rhodes, in 2002. During this time, we had also created a major projects division, moved to a Windows database, undertaken a first install of a Digital Video Recorder, established the first Chris Lewis newsletter, and created separate teams for customer service and engineering.

    Over the next few years, we established ourselves as industry professionals in Fire & Security, winning the IT Initiative Award at the National Security Excellence awards, presented at Hilton Park Lane, in 2004. 2006 saw a rebranding to Chris Lewis Fire & Security from Chris Lewis Security Services, documenting a new and exciting beginning for our future. 

    By 2008, we had won the Large Security Installer of the Year award at the Security Excellence Awards and had been awarded a contract for the most expensive redevelopment of a resident’s property in London ever, now thought to be valued at £500 million. With leaps in technology constantly being made, including the introduction of touch screen technology in 2005 and the creation of the first iPhone in 2007, it was time for a change. In 2008, Chris Lewis Fire & Security founded Lewis Building Technology and started design on the first smart home show house.

    After 20 years in business Chris Lewis rebranded to Chris Lewis Group. The years leading up to this brought many awards and achievements, including: a CIEDA Membership in 2009 which then enabled us to win the Best Dressed Rack CIEDA Award in 2011, the Best Major Project award at the Fire Excellence Awards in 2010, with two apprentices winning Apprentices of the Year at the National Security Exhibition in the same year, and the Investors in People Gold award in 2011. In 2011, we also opened the first Meridian Showroom in Europe, expanding their smart home technology’s reach.

    In 2015, Chris Lewis took Control4 as a major platform for Smart Home, marking a moment of huge innovation and change in the world of smart technology. In this same year we started customer feedback electronic replies and Chris Lewis himself became one of the Top 50 Most Influential People in Security and Fire- 2015 IFSEC Global.

    In 2016, Chris Lewis became The Chris Lewis Group as part of a new rebranding, this merged the two halves of the business – Smart Home and Fire & Security. We were also nominated over 25 times to be finalists in the UK Fire and Security Awards and completed the St Anthony’s College Investcorp Building, designed by the late Dame Zaha Hadid.

    Once we accomplished 25-years in business, after winning contracts for the historical royal palaces in 2017, we completed the Beecroft Building for Oxford University, with 2 more apprentices winning Apprentices of the Year at the National Security Exhibition in the same year.

    After the appointment of Luke Lewis-Rippington as Commercial Director in 2019, and with a huge background of nearly 30 years in the Fire and Security Sector, we are constantly innovating, growing, and providing exceptional customer service. With a Cloud Service Platform being introduced and customer service ticketing being established, even in 2021 we were well-equipped to guide customers in all their fire, security, and smart technology needs. Our expertise, innovation, and unparalleled customer service sets us apart, driving Chris Lewis through into 2022 and all future endeavours.

    Fire & Security

    As Oxford’s largest independent Fire & Security experts, and having won many prestigious awards over the years, we are recognised as being the number one provider of fire and security installations for domestic and commercial premises in Oxfordshire, Berkshire, Buckinghamshire, West London, and the surrounding areas.

    Our innovative fire and security solutions provide our customers with the highest levels of safety, wherever they are, with only the highest standard and quality systems. We specialise in using innovative IT to integrate fire and security installations, providing an easy to use system with cost-saving benefits. As we constantly review new products on the market.

    Smart Home

    With 12 years of experience in the smart technology sector, Chris Lewis Smart Home, while younger than the Fire & Security counterpart, has established itself as an innovative and valued provider of smart technology solutions.

    We offer smart home design and installation, collaborating with you the whole way to establish how the technology can work at its best for you and your needs! We can advise and help with any integration opportunities, design, and installation for any space and style.

    Core Values

    achieving more together as a team

    We believe that the best results come from working together as a team. Individual talents can come together and enhance each other in unison, allowing us to tackle every scenario.

    delivering exceptional results
    Delivering Exceptional Results

    Our exceptional results are achieved through innovation, motivation, and dedication. Being early investors in innovative technology gives us an edge and makes us stand out.

    being accountable
    Being Accountable

    As the customer is at the heart of everything we do, we take full responsibility for our actions, no matter the circumstance. Our job is to always go above and beyond our customers' expectations. 

    putting the customer first
    Putting The Customer First

    At Chris Lewis we put the customer at the centre of everything we do, we know that you should be made to feel valued and it is our priority to ensure this.

    always being respectful
    Always Being Respectful

    Our workplace is an open, fair, and positive environment where transparency produces a strong, cohesive workforce. This attitude then reflects on how we support our customers.

    exceeding customer expectations
    Exceeding customer expectations

    Every single team member has been given full customer service training, regardless of their role, ensuring we always provide you with the same levels of professional and friendly service.