Why work for us?

    The Chris Lewis Group is the independent Fire and Security and Smart Home company in the region. We offer our clients the very best technology solutions available.
     
    We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils.
     
    Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do. Due to the Company’s continued success, we are looking to expand our Business Development Team in our region and are seeking an enthusiastic and dedicated Technical Sales Consultant.

    Within our group we also have a smart home and networking division and there will be opportunities to expand your knowledge into Smart Technology, Networking and Lighting Control programming.

    We value staff progression, provide regular training and encourage and support self-learning opportunities

     

    Job Description

    Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available.

    We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils.

    We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities.

    We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.

    The role involves

    • Call closing and PowerBi call management to include invoicing for callout revenue
    • First port of call for all Customer enquiries by phone/email/Hubspot - response time same day for all issues unless otherwise escalated.
    • Support scheduling and bookings for all Maintenances in line with KPIs and in accordance with NSI requirements
    • Booking all corrective calls - within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team
    • Processing of cancellations and ensuring sites closed down on CASH
    • Engineer diary management for designated engineers –
      daily follow-ups and close down
    • Appropriate team cover for holiday and sickness

    General Customer Services

    • Monitoring and key holding amendments
    • Back up for call closing and invoicing
    • Tech/corrective logging
    • Telephone answering as required
    • Assist with allocation of unassigned tickets and daily HubSpot management
    • Updating CASH database

    To apply

    For an informal discussion about this role, please email recruitment@chrislewis.co.uk or call Shireen Lawrence on 01865 782444