The Opportunity

    We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.

    • First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
    • HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.
    • Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead.
    • Assist team with technical calls and corrective bookings when appropriate - within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team.
    • Processing of cancellations and ensuring sites closed down on CASH.
    • Assist with daily follow-ups and close down of engineering team.
    • Appropriate team cover for holiday and sickness.

    General Customer Services

    • Back up for call closing and invoicing
    • Tech/corrective logging
    • Telephone answering as required
    • Assist with allocation of unassigned tickets and daily HubSpot management
    • Updating CASH database
    • Systems on test procedure

    Click here to find out more and apply 

    Alternatively, email your CV to